The Assistant Purser is responsible for the day-to-day passenger service tasks and transactions in the Front and Back Office.
Reports to
The Assistant Purser reports to the Chief Purser and ultimately to the Hotel Manager.
Subordinate Personnel
None
Areas of Responsibility
Giving general information service to passengers.
Assignments and changes of cabins for passengers as per instruction and Company policy.
The handling of passenger accounts and credits on the Hotel accounting system.
The distribution of mail.
Typing of Daily News, Invitations, and Telexes etc.
Assisting the Chief Purser when required.
Assisting in selling Shore Excursion tickets.
The cleanliness of the Front and Back Office.
Handling of lost property.
He/She assists with the collection of Cruise Tickets during embarkation.
He/She assists the Social Director with administrative work.
He/She operates the Casino on board at the assigned opening hours.
He/She handles passengers' questions at the Reception Office promptly and courteously at all times.
He/She assists with the following at Reception
Cabin changes and assignments (inform Chief Purser)
Cabin keys
Lost property/left luggage
Service appointments (e.g. Hairdresser/Doctor etc.)
Takes reservations for special shore arrangements i.e. hotel, train, plane, taxies, Restaurants etc. and forwards them to the Cruise Director
Handles complaints (report to Purser) handles catalogue sales keeps a Reception log book
Mail Service
He/She promptly transmits mail, telegrams and telephone messages to passengers and checks that messages have been received.
He/She promptly delivers catalogue sales items to the passenger cabins.
General Duties
He/She provides clerical support in the Back Office according to procedures in the following area:
Cash handling and accounting
Crew accounts
Typing, filing
Secretarial aid to passengers as required
Making out invitations as assigned by the Social Director
Translations of information for non-English speaking passengers
Collection of Passports showing cabins to passengers
As our Company grows, so will our need for loyal, skilled management and, therefore, the Purser's Office personnel have every opportunity of promotion to higher positions.
Appearance/Personal Hygiene
The appearance of the entire personnel on board the ship reflects the reputation and image of the company, therefore a great deal of emphasis is placed on a professional appearance.
The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
Approach passengers in a friendly manner, show a helpful attitude at all times, always have a smile and be courteous and pleasant.
Good grooming, clean uniforms, appropriate shoes and hygiene care should be part of the basic qualities.
Always use a deodorant, cologne (make up) and mouth wash.
Be punctual when reporting for duty and check your work schedule to terminate when you will work.
If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
Have a clean neat personal appearance.
Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
A moustache is acceptable if kept neatly trimmed.
Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
