Be friendly to all passengers and accept that they are coming for each reason.
Never say “NO” to a passenger, in case of critical situations call your superiors (Chief Receptionist or Chief Purser ).
Notice in a clear way all the positive and negative matters which passengers bringing to you.
Reports to
Bell Boy reports to the Chief Receptionist.
Subordinate Personnel
None
Areas of Responsibility
Check the cleanness and the standard of your personnel uniforms.
Don’t use too much jewellery and too much make up.
Follow up the orders which are instructed by the Receptionists.
Cleaning of the Reception and the Back Offices.
Stand by during the ship clearance in case of the Chief Purser needs something.
In charge for photocopies.
To support passengers automatically to care luggage or other things.
If requested bring food and beverage or other goods to the passengers cabins.
Appearance/Personal Hygiene
The appearance of the entire personnel on board the ship reflects the reputation and image of the company, therefore a great deal of emphasis is placed on a professional appearance.
The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
Have a clean neat personal appearance.
Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
A moustache is acceptable if kept neatly trimmed.
Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
