Be friendly to all passengers and accept that they are coming for each reason.
Never say “NO” to a passenger, in case of critical situations call your superiors (Chief Purser or Hotel Manager).
List in a clear way all the positive and negative matters which passengers are bringing to you.
Co-operate with all the other departments.
Reports to
Receptionist reports to the Chief Receptionist.
Subordinate Personnel
Bellboy
Areas of Responsibility
Work very close with all the other Head of Department.
Be friendly and smart on the phone.
Check the cleanness and the standard of your personnel uniforms.
Follow up the orders which are instructed by the Chief Purser – Support him/her in all requested matters (Pax comment cards – Preparation of lists – Passenger cash procedures)
Appearance/Personal Hygiene
The appearance of the entire personnel on board the ship reflects the reputation and image of the company, therefore a great deal of emphasis is placed on a professional appearance.
Don’t use too much jewellery and too much make up.
If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes
The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
Have a clean neat personal appearance.
Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
A moustache is acceptable if kept neatly trimmed.
Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
